Contact Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can and can't help with, and where to go if your problem is with a casino itself rather than with this website. Knowing the difference saves time, particularly if you have a payment or account issue.
We do not publish a phone number or live chat line here, and we won't invent one. Use the contact route provided in the site footer or on this page's contact form, where one is shown. Please never send passwords, full card numbers or identity documents to us.
What we can help with
- Corrections: a bonus figure, payment detail or licence statement on a review looks out of date or wrong.
- Review feedback: you have researched a casino we list and your findings differ from ours.
- Questions about the site: how we choose and rank casinos, or how the site is funded.
- Business or partnership enquiries: these are handled separately and never affect editorial ratings.
- Privacy and data requests: relating to information held by this website only.
What we can't do
We are an independent comparison publisher, not a casino operator, and we don't hold your account, money or documents. That means we cannot:
- release, speed up or reverse a withdrawal;
- unlock, close or verify an account at any casino;
- act as a legal or financial adviser, or guarantee the outcome of any dispute;
- remove you from, or add you to, GAMSTOP.
Problem with a casino? Work through these steps
- Contact the casino's customer support in writing (live chat transcript or email) so you have a record. State your username, the date, the amount and what went wrong.
- Check the bonus terms you accepted. Wagering requirements, maximum bet limits, expiry dates and cashout caps are the usual causes of withheld winnings.
- Complete any identity verification (KYC) or source-of-funds requests. Delays often come from missing documents.
- If support does not resolve it, use the casino's formal complaints procedure and ask for the dispute-resolution body named in its terms.
- Keep screenshots, receipts and correspondence. You may need them later.
Then tell us. If a casino we list handles complaints badly, that is relevant to our research. We can't promise to intervene, and we do not claim to have tested or used these services ourselves; our reviews rely on published terms and verified information.
Who regulates what: choosing the right place to complain
The UK Gambling Commission regulates gambling for customers in Great Britain, and GAMSTOP is the national self-exclusion scheme for UK-licensed operators. Casinos not on GamStop generally hold overseas licences, so the Commission's complaint routes and protections may not apply to them. Accepting British players is not the same as being authorised to serve them under UK rules. Check any operator's licence details in its own terms, and see our About Us page for how we treat this.
| Your issue | Start here |
|---|---|
| Error or outdated detail on this site | Contact us |
| Withdrawal, bonus or account dispute | The casino's support, then its complaints procedure |
| Wanting to limit or stop gambling | The operator's deposit and loss limits, self-exclusion tools, blocking software, or GamCare |
| Questions about our terms of use | Terms and Conditions |
If gambling is causing you harm
Please don't wait for an email reply from us. GamCare offers free, confidential support through its National Gambling Helpline, and GAMSTOP lets you self-exclude from UK-licensed sites. Gambling blocking software can also restrict access on your devices. Our Responsible Gambling page sets out the tools in more detail. Gambling should never be treated as income or as a way to solve money problems.
What to include in your message
- The page address or the casino name you are asking about.
- What you believe is wrong, with the date you noticed it.
- A link or screenshot of the casino's own terms, if you have one.
We read every message about accuracy, but we can't promise individual replies or timescales. Changes to reviews are made after we have checked the casino's current published terms. Offers and conditions change often, so always confirm them on the operator's site before you register. Our main casino comparison shows the current list.
How we handle commercial contact
This site may earn commission when readers sign up through some links. Commission does not buy position: ratings reflect our research into terms, payments, games and support information. Operators who get in touch cannot pay to change a rating or remove a fair criticism.